Privacy Policy

1. Who We Are

Habib's Auto Body & Paint (“Company,” “we,” “us,” or “our”) is a California-based auto body repair and paint shop located at 5135 Ellsworth Rd Unit #D, Vacaville, CA 95688. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website at habibsautobody.com (the “Site”).

By using this Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

A. Information You Provide Directly

When you submit our contact or estimate request form, we collect:

• Full name
• Phone number
• Email address
• Vehicle information: make, model, year
• Vehicle Identification Number (VIN)
• License plate number
• Description of vehicle damage or service needed
• Photographs of vehicle damage that you voluntarily upload (processed and stored via Cloudinary; see Section 4)

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on the Site
• Referring URL
• Cookie identifiers (see Section 5)

C. Sensitive Information

We collect Vehicle Identification Numbers (VINs) and license plate numbers solely for the purpose of providing auto body repair estimates and services. We do not use this information for any other purpose. We treat this information with heightened care and do not sell, share, or disclose it to any third party except as described in this policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests and contact form submissions
• Provide auto body repair, paint, glass, and mechanical services
• Communicate with you about your vehicle and service status
• Improve our website, services, and customer experience
• Comply with legal obligations
• Protect the security and integrity of our Site

We do not sell, rent, lease, or trade your personal information to any third party for monetary or other valuable consideration.

4. Third-Party Services

Our Site uses the following third-party services to operate. Each has its own privacy policy and data practices:

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types:

• Essential cookies — Required for the Site to function (e.g., storing your cookie consent preference). These cannot be disabled.

We do not currently use analytics, advertising, or third-party tracking cookies. We do not sell or share data collected through cookies with any third party.

You may clear your cookie consent preference at any time through your browser settings. Blocking essential cookies may affect some Site functionality.

In compliance with the California Consumer Privacy Act (CCPA, as amended by the CPRA), we provide the ability to opt out of non-essential cookies through our consent banner.

6. Data Retention

We retain personal information submitted through contact and estimate forms for as long as necessary to fulfill the purpose for which it was collected — typically the duration of service and any follow-up communications — or as required by applicable law. Vehicle photos stored on Cloudinary are retained until we delete them or until you request deletion (see Section 8). We do not retain your data beyond what is operationally or legally necessary.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our Site uses HTTPS (SSL/TLS encryption) for all data transmitted between your browser and our servers. Form submissions are transmitted securely to Formspree, and image uploads are transmitted securely to Cloudinary.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. California Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the following rights regarding their personal information:

• Right to Know (Access) — You have the right to request that we disclose what personal information we have collected about you, the categories and specific pieces of information, the sources, the business purpose for collection, and whether it has been shared or sold.
• Right to Delete — You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (e.g., legal obligations).
• Right to Correct — You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing — You have the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information with third parties for monetary or other consideration.
• Right to Limit Use of Sensitive Personal Information — Where applicable, you may request that we limit our use of your sensitive personal information (such as VIN and license plate number) to what is necessary to perform the requested service.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights. You will not be denied services, charged different prices, or provided a different level of service.

How to Submit a Request: To exercise any of the above rights, please contact us using the information in Section 13. We will respond to verifiable consumer requests within 45 days as required by law. We may need to verify your identity before processing your request.

California residents may also designate an authorized agent to submit requests on their behalf. The authorized agent must provide written permission signed by you.

9. Do Not Sell or Share My Personal Information

Habib's Auto Body & Paint does not sell, rent, lease, trade, or share your personal information with third parties for monetary or other valuable consideration. We do not engage in cross-context behavioral advertising. Your information is used solely to provide you with the services you request and to communicate with you about those services.

10. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete it.

11. Accessibility Statement (ADA / Unruh Civil Rights Act / AB-2917)

Habib's Auto Body & Paint is committed to ensuring that our website is accessible to people with disabilities. We have invested a significant amount of resources to help ensure that our website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence. We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 as published by the World Wide Web Consortium (W3C), and we view accessibility as an ongoing effort.

Our accessibility efforts are made in good faith and in compliance with:

• The Americans with Disabilities Act (ADA), Title III
• California's Unruh Civil Rights Act (Civil Code Section 51)
• California AB-2917

Enabling the Accessibility Menu

Our website features an Accessibility Widget that can be enabled by clicking the blue accessibility icon at the bottom-right corner of the page. After triggering the accessibility menu, please wait a moment for it to load in its entirety. The widget allows you to choose from various accessibility profiles including:

• Seizure Safe Profile — Clears flashes and reduces color intensity
• Vision Impaired Profile — Enhances the website's visuals
• ADHD Friendly Profile — More focus and fewer distractions
• Cognitive Disability Profile — Assists with reading and focusing
• Keyboard Navigation (Motor) — Enhanced keyboard navigation support
• Additional options — High contrast, large text, highlight links, readable font

Third-Party Applications

Our website may use third-party add-ons or plug-ins for certain functions, such as Google Maps and social media links. These may not work or may not work the same for every user and/or every type of disability. We do not have control over the structure of these plugins, and are unable to modify them at all or to the extent that would accommodate every user of our website, and are not responsible for those elements which we do not control.

Feedback & Accessibility Issues

We welcome your feedback on the accessibility of our Site. If you experience any barriers or have difficulty accessing any content, please contact us using the information in Section 13. We will make reasonable efforts to provide the information, item, or transaction in an accessible alternative format within a reasonable time.

We are actively working to increase the accessibility of our Site and view accessibility as an ongoing effort.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically for any changes. Your continued use of the Site after any changes constitutes your acceptance of the updated policy. If changes are material, we will make reasonable efforts to provide notice.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For CCPA-related requests, please indicate “CCPA Request” in the subject line of your email or in your message.